The Accessibility for Ontarians with Disabilities Act, 2005 – Ontario regulation 429/07, Accessibility Standards for Customer Service became law in 2005 and is the first of its kind in Canada.
 
The goal of the act is to make Ontario accessible for people with disabilities by 2025. Ontario is developing mandatory, province-wide standards to achieve this goal and to improve accessibility.”
 
For more information regarding the “Accessible Customer Service Training” please go to AccessON.